Support
A real person is here to help
SongVow is not a faceless company. It is one person who cares a lot about getting your gift right. If anything is not perfect, I want to hear about it and fix it.
Hi, I'm Rob
I started SongVow because I believe the most meaningful gifts are the ones made just for someone. Every song that goes out matters to me, because it is going to matter to the person who receives it.
I handle SongVow myself, from the technology to the songs to messages like the one you might send me today. So when you reach out, you are talking to the person who can actually make things right, not a script.
If your song is not quite what you hoped, tell me. We include a free revision on every order, and I will work with you until your gift feels right.
The best way to reach me is email. I read every message myself.
support@songvow.comI usually reply within a few hours, and always within one business day.
Need a change?
Every order includes a free revision. I'm here to help, so if it's still not right after your revision, let's make it right.
How long does it take?
Most songs are delivered in under 30 minutes. If yours is taking longer, reach out and I'll check on it right away.
Something went wrong?
If anything about your order is not right, tell me what happened and I'll make it right. Your gift matters.
Looking for quick answers? Many common questions are covered on our FAQ.